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Refund Policy

Last updated: 14 May 2026

30-day money-back guarantee

We want you to be happy with your OurBingo purchase. If you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

  • Visit paddle.net and look up your purchase using the email address you used at checkout, or
  • Reply to the receipt email you received from Paddle, or
  • Contact R&D STREAMS through the support channel on our website and we will help you reach Paddle.

What happens after a refund

Once a refund is approved, the room associated with the purchase will be returned to the free tier and any custom questions uploaded for it will no longer be available to play.

Questions

For anything we can help with directly, contact R&D STREAMS via the support channel listed on our website.